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Service Level Agreement
Our commitments to uptime, performance, and support — with automatic credits when we miss them.
Platform Uptime99.99%10% monthly fee per 0.1% below target
API Availability99.99%10% monthly fee per 0.1% below target
P99 Response Time< 100ms5% monthly fee if exceeded for 24+ hours
Support Response (Enterprise)< 1 hourCase-by-case credit
Claiming credits
Enterprise customers may request SLA credits within 30 days of an incident by contacting support@firebolt.help. Credits are applied to the following billing cycle.